Depending on the platform
there are certain files and folders that are necessary. Please
ensure you do not delete these files as you will have to contact
your support representitive for these to be re-setup. These files
are responsible for certain features of your chosen platform.
Windows 2000 with Frontpage & ASP.Net
- ASP.Net : - A folder
called, 'aspnet_client'. This folder is responsible for
for running ASP.Net content and must not be deleted
- Frontpage Extensions
: - Frontpage will create numerous folders upon installation
by us or via the control panel. These folders will start
with an underscore. If you delete these via FTP you will
corrupt your extensions. We recommend if you plan to use
Frontpage that you do not use FTP at all
Linux
- Linux
creates 3 directories automatically upon a user being
created. These are bin,cgi-bin & lib and places various
files in the root directory. Deletion of these files particularly
the bin folder will disable the ability to obtain directory
listings via FTP.
How long does it take for my domain to become active?
For your domain to be accessible
through a browser it can take from 24 to 72 hours. When a domain
is registered or transferred InterNIC must announce that your
site has been registered and its location. This replication can
take varying amounts of time as ISP's around the world must update
there records to reflect its new location. During this time you
can still upload to your site via FTP only. Prior to your domain
working, within your FTP client, use the IP address as the host
name and the user and password are as specified in your welcome
email. If you wish to view your domain before it is active, you
can by typing in your browser http://IP_ADDRESS/domaincom/
substituting your details for those in italics.
How do I know when my domain is active?
To test whether your domain
has been activated or transferred properly go the MSDOS prompt
if you are on a Windows platform and type: ping yourdomain.com
substituting your details for those in italic
If you are on another platform use an equivalent Packet Internet
Groper (PING) utility and ping your domain. If the IP address
returned is the same as the IP address specified in the welcome
email your domain is active on our servers.
My Domain is resolving but is still not
working or I am receiving 403 forbidden errors
If your domain is resolving
to the correct IP and is still not working when you access it
via your browser please ensure that you have uploaded a default
page for the webserver to execute when your domain is accessed.
If you do not have a default page you will receive an error
message stating that access is denied.
Below is
a list of default pages that are supported by our servers. If
you are on UNIX platform please ensure that all filenames are
lowercase as UNIX is a case sensitive Operating System. The
default document must be uploaded to the root directory of your
domain and not be placed in a subfolder for it to automatically
open when http://www.yourdomain.com is entered into the browser
| |
 |
 |
| |
Unix |
Windows
200 |
| index.html |
Yes |
Yes |
| index.htm |
Yes |
Yes |
| index.shtml |
Yes |
Yes |
| index.shtm |
Yes |
No |
| index.asp |
No |
Yes |
| index.php |
Yes |
Yes |
| index.cgi |
Yes |
Yes |
| default.htm |
Yes |
Yes |
| default.html |
Yes |
Yes |
If you have uploaded a default document and your domain
is resolving to the correct IP address (see welcome email for
this) and it is still not working you will need to contact support
Why is my page blank and I have uploaded files?
Is your page blank when you
type http://www.yourdomain.com or shows a 403 error and you
have uploaded a defaul document?
If your domain is resolving
(see above to test ) and it has previously been working it can
be due to either you have uploaded a blank default document,
or you account has been disabled by us for particular reason
(such as spam) or overdue payments. You can also verify if your
account has been disbaled by logging in to the control panel.
How
do I get started?
